For individuals with disabilities and for people with limited or no internet access
We’re committed to making the unclaimed-money process fair, dignified, and accessible. If mobility, vision, cognition, or limited connectivity makes the standard online flow tough, we provide clear alternatives so you can complete your claim without extra hurdles.
Our accessibility commitment
- ADA alignment: We structure processes to align with the Americans with Disabilities Act (ADA) and relevant accessibility standards.
- Equivalency: If a step isn’t workable for you, we offer an equivalent path that preserves the same outcome and integrity of the claim.
- Respect & clarity: Instructions are written in plain language with minimal jargon, and we’ll re-send materials on request.
What we offer (scope of accommodations)
1) In-person notary services (eligible disability-related cases)
If you are unable to travel or access a notary due to a disability, we coordinate in-person notary appointments to help complete forms that require notarization. Availability can vary by area; we’ll work with you on scheduling and any building access details.
2) Accessible document formats (on request)
If you need materials in a more usable format, we can provide forms and instructions in large print, braille, or other accessible formats to support visual or cognitive impairments. You’ll receive the same content as the standard packet, reformatted for readability.
3) Document requests by mail
If online access isn’t practical, you can request that the entire claim packet (forms + instructions) be sent via U.S. mail. Packets include clear directions about which sections to complete and how to return documents.
4) Paper-based claim submission (end-to-end)
You can complete every stage by mail, with no requirement to upload anything online. If a correction is needed, we’ll specify exactly what to update and how to re-mail it.
5) Telephone support
Prefer to handle steps by phone? Telephone support is available to help you get started, request forms, and receive status updates without relying on digital tools.
How to request accommodations
- Tell us what you need: Mention the accommodation (e.g., in-person notary, large print, mail-only, or telephone assistance).
- Provide contact details: Include your name, mailing address, and a reliable phone number.
- Include your reference: If you have an Asset/Claim ID, list it so we can pull up the correct file.
- We’ll confirm next steps: You’ll get a clear outline of timing, any forms we’ll send, and where to sign.
What you’ll need (typical)
- Government-issued photo ID (valid).
- Proof of current address (recent statement or utility bill).
- Any name-change or representative documentation if it applies to your situation.
If notarization is required for your claim type or amount, we’ll flag that before you sign so you’re ready for the notary visit or mail-back.
Timing and expectations
- Mail timelines: Allow standard postal times for packets to arrive and return. If something is time-sensitive (e.g., a notarized page), we’ll note that prominently.
- Follow-ups: If additional information is needed, we’ll specify the exact page or document so you can respond once—no guesswork.
- Processing: Claims are reviewed in the order received. Clear, complete packets move faster.
Privacy and document handling
- Need-to-know access: Only personnel working on your case handle your materials.
- Secure storage: Paper files are tracked; digital scans (when created for processing) are stored securely.
- No unsolicited requests: We do not ask for sensitive information through unexpected phone calls or plain emails. If unsure, contact support using the number on your packet.
Our commitment
No eligible individual should be blocked by disability, limited internet access, or logistics. If the standard path doesn’t work for you, we will provide an equivalent route—clearly explained, respectful of your time, and aligned with program requirements.
